Title: Chaport — Live Chat & Chatbots Author: Chaport Live Chat Published: chinero 27, 2018 Last modified: aviento 8, 2025 --- Search plugins ![](https://ps.w.org/chaport/assets/banner-772x250.png?rev=1810321) ![](https://ps.w.org/chaport/assets/icon-256x256.png?rev=1810321) # Chaport — Live Chat & Chatbots By [Chaport Live Chat](https://profiles.wordpress.org/chaport/) [Download](https://downloads.wordpress.org/plugin/chaport.1.1.9.zip) * [Details](https://arg.wordpress.org/plugins/chaport/#description) * [Reviews](https://arg.wordpress.org/plugins/chaport/#reviews) * [Installation](https://arg.wordpress.org/plugins/chaport/#installation) * [Development](https://arg.wordpress.org/plugins/chaport/#developers) [Support](https://wordpress.org/support/plugin/chaport/) ## Description Chaport is a modern live chat and chatbot solution designed to help you communicate with your website visitors easily and effectively. It combines real-time messaging, chat automation, multi-channel support, and powerful operator tools in a clean, intuitive interface. More than 30,000 teams worldwide use Chaport to improve customer communication and streamline support, and the product is well-rated on platforms such as [Capterra](https://www.capterra.com/p/164545/Chaport-Live-Chat/) and [G2](https://www.g2.com/products/chaport-live-chat/reviews). ### 24/7 CUSTOMER SUPPORT Provide timely assistance using live chat and chatbots. Automated replies help you stay available around the clock, while operators can step in whenever human interaction is needed. ### MULTI-CHANNEL COMMUNICATION Handle all incoming messages in one place. Let your customers reach you through their preferred communication channel — whether it’s live chat, Facebook, Telegram, Viber, or email. ### IMPROVED CUSTOMER EXPERIENCE Deliver consistent, high-quality support using a combination of live chat and chatbots. Chatbots help with routine questions, reduce operator workload, and free your team to focus on more complex requests. ### LEAD GENERATION & QUALIFICATION Engage visitors with targeted auto-invitations based on specified rules. Collect essential contact details using a pre-chat form or request them during a chatbot conversation. Start meaningful conversations with visitors who show interest and convert them into leads. ### INCREASED SALES Reach out to customers at key moments — for example, on the checkout page — using automated messages. Assist them in completing their purchase via live chat or allow your chatbot to guide them through common questions. ### WORKFLOW AUTOMATION Connect Chaport to your existing tools via API or Zapier. Automatically transfer collected data to your CRM, email service, task manager, or any other system you use. ### RELIABLE CUSTOMER COMMUNICATION Quality support is an essential part of a great customer experience. When customers receive timely and helpful assistance, they are more likely to stay with your business and recommend it to others. Live chat and chatbots help you provide fast, high-quality support, build trust, and strengthen customer loyalty. ### Why Chaport is a great solution for your website: * **Easy installation** Getting started takes only a few minutes. Once installed, the chat widget becomes visible on your website, and you can immediately begin communicating with visitors. * **Intuitive interface** Chaport is designed to be simple and easy to use. You can quickly learn how to manage chats, configure chatbots, and customize settings without spending extra time on onboarding. * **Customization** Adjust the chat widget to match your branding. You can choose the colors, add a background, change the position, and fine-tune other settings to match your website design. * **Understanding your customers** Chaport helps you better understand your visitors. Collect visitor info or conduct a survey using a pre-chat form, see what users are typing in real time with typing insights, and view the pages they browse while chatting. * **Simple and transparent pricing** Chaport offers simple and fixed pricing where you don’t need to pay for each operator. You can choose from three plans: Free( 2 operators), Pro (4 operators), and Unlimited (unlimited operators). You can stay on the Free plan forever or upgrade at any time to unlock more functionality * **Powerful Free plan** Even on the Free plan, you get key features such as unlimited chats, multilingual widget, in-chat email request, reports, and more — everything needed to improve communication with your visitors. ### KEY FEATURES * **Mobile-friendly widget**: install a premium-looking live chat widget that works great on mobile. * **Desktop apps**: download desktop apps for macOS and Windows to work from your computer. * **Mobile apps**: receive and answer chats from anywhere with full-featured mobile apps for iOS and Android. * **Chatbots**: create chatbots to automate your customer service, boost conversion, and capture more leads. * **Easy-to-use scenario editor**: quickly build chatbot scenarios without any coding skills. * **Transfer to operator**: a chatbot can transfer chats to a live chat operator if the query is too complex. * **Group chats**: operators can invite another operator or join someone else’s chat to assist each other. * **Teams**: organize your operators into teams based on their roles, such as Support, Sales, or Marketing. * **Assignment rules**: automatically assign chats to the right operators or teams based on language, page URL, visitor location, message text, and other conditions. * **Auto-invitations**: engage visitors who have questions and encourage them to start a conversation via live chat. * **Offline messages**: receive messages when all operators are offline and send replies even if the visitor has already left the website. * **Multilingual chat widget**: the widget automatically switches to the visitor’s preferred language. * **Saved replies**: create answer templates for common visitor questions to provide faster customer service. * **File sending**: exchange screenshots, documents, and other files with your visitors. * **Emoji**: make communication more expressive with emoji support. * **Typing insights**: see what visitors are typing and read messages before they are sent to respond more quickly. * **Visitor ban**: block unwanted visitors if necessary. * **Unlimited chats**: no limitations on the number of chats, even on the Free plan. * **Unlimited history**: browse previous conversations with all associated visitor information. * **Search**: quickly find the information you need in your chat history. * **Reports**: track served and missed chats and see how much time operators spend online; generate on-demand reports for more detailed insights. * **Unlimited websites**: use Chaport live chat and chatbots on multiple websites. * **Integrations with email and social media**: receive messages from multiple channels and answer them in Chaport. * **API and 3,000+ integrations via Zapier**: automate workflows and increase productivity. * **Customization**: adjust the chat widget appearance to match your website design. * **Chat transfer**: transfer chats to other specialists if the query is not within your area of expertise. * **Automatic email address request**: automatically request a visitor’s email after they send their first message. * **Pre-chat form**: collect visitor information or conduct a short survey before a chat starts. * **Visitor info**: view visitor details such as name, phone number, email, language, location, and more. * **Notifications**: receive notifications about new messages via desktop, browser, mobile, or email. * **Read receipts**: see message statuses indicating when a message was sent and read. * **Message editing and deletion**: edit or delete messages to correct previously provided information. * **Notes**: leave internal notes about visitors for future reference. * **Chat transcripts**: send chat transcripts to email for archiving or sharing with customers. ### GETTING STARTED WITH CHAPORT LIVE CHAT & CHATBOTS To start using Chaport Live Chat, you need to create an account. It is fast and free, with no credit card required. Once your account is activated, you can install the chat widget on your website. The installation of the WordPress plugin takes only a moment. After installation, the live chat widget will appear on your website, and you’ll be ready to communicate with your visitors. In your account, you can configure live chat settings — add operators, upload photos, customize the widget, create auto- invitations, build chatbots, and use all the available tools to enhance your customer experience. ### USE ONE ACCOUNT FOR MULTIPLE WEBSITES You can install the Chaport chat widget on as many websites as you need on any plan, including the Free plan. Manage all your live chats in a single Chaport app. The website from which a chat originates is shown in the Visitor Info section. You can keep a consistent widget design across your sites or customize the appearance for each URL individually. ### MANAGING THE ACCOUNT You can assign roles to your operators and specify their permissions. An operator can have one of two roles: * **Operator** — receives live chats, sees other operators’ chats, and views reports. * **Administrator** — has all Operator permissions plus access to account settings( customizing the widget, adding operators, etc.). The user who first registers a Chaport account automatically becomes the **Administrator** and **Account Owner**. This user cannot be deleted, and their role always remains the same. The account owner can choose a pricing plan and manage billing. ### LIVE CHAT & CHATBOTS Boost your website’s productivity using the combination of live chat and chatbots. Communicate with visitors in real time and provide 24/7 support through automated replies. Chaport includes a simple, fully functional chatbot builder. Creating a chatbot is easy — no coding required. Add a new bot, define the triggers, and build the scenario. With Chaport bots, you can provide information, answer questions, request visitor details, or transfer the conversation to a live chat operator when needed. ### CHAPORT AND GDPR The GDPR is a data protection law created to protect the personal data of EU citizens and increase the responsibilities of organizations that process such data. Even if you are not located in the EU, the GDPR applies if you handle the personal data of EU citizens. To help you use Chaport Live Chat and chatbots in a GDPR-compliant way, we provide the necessary tools: * Chat deletion and export * Account deletion and export * Legal text in the live chat widget to inform visitors how you use their personal data * Marketing permission request * Data processing addendum that can be signed at your request * GDPR-friendly legal documents ### AFFILIATE PROGRAM You can become our affiliate partner and help other software buyers learn about Chaport. Chaport offers the highest commissions on the market – you will get 35% of recurring lifetime payments from referred customers. You can become our affiliate partner and help other software buyers learn about Chaport. Chaport offers a 35% recurring lifetime commission for referred customers. [Join and start earning now!](https://www.chaport.com/affiliates) ### SUPPORTED LANGUAGES Chaport offers a multilingual live chat widget to facilitate communication across countries. The widget determines the language of a visitor and automatically switches to their native language. Chaport currently supports 31 languages: 🇦🇿 Azerbaijani 🇧🇦 Bosnian 🇨🇳 Chinese (Simplified) 🇨🇳 Chinese (Traditional) 🇨🇿 Czech 🇩🇰 Danish 🇳🇱 Dutch 🇺🇸 English 🇪🇪 Estonian 🇫🇮 Finnish 🇫🇷 French 🇩🇪 German 🇬🇷 Greek 🇭🇺 Hungarian 🇮🇩 Indonesian 🇮🇹 Italian 🇱🇻 Latvian 🇱🇹 Lithuanian 🇳🇴 Norwegian 🇵🇱 Polish 🇧🇷 Portuguese 🇷🇺 Russian 🇷🇸 Serbian 🇸🇰 Slovak 🇸🇮 Slovenian 🇪🇸 Spanish 🇸🇪 Swedish 🇹🇷 Turkish 🇺🇦 Ukrainian 🇻🇳 Vietnamese 🏴󠁧󠁢󠁷󠁬󠁳 Welsh The Chaport app for operators is available in 4 languages: 🇺🇸 English 🇩🇪 German 🇷🇺 Russian 🇪🇸 Spanish ### SUPPORT Find the detailed instructions in our [Knowledge Base](https://www.chaport.com/help). Couldn’t find the answer? Our support team will be happy to help you! * Send us a message via our live chat on [chaport.com](https://www.chaport.com). * Contact us via email: [info@chaport.com](https://arg.wordpress.org/plugins/chaport/info@chaport.com?output_format=md). ### LEGAL For more detailed information about our policies, please visit our website: * [Terms and Conditions](https://www.chaport.com/terms) * [Privacy Policy](https://www.chaport.com/privacy) ## Screenshots * [[ * Chaport app for operators and administrators * [[ * Chat widget * [[ * Some features * [[ * Widget appearance customization * [[ * Creating a new auto-invitation (an automatic message) ## Installation ### Method #1. Using the plugin search form 1. Go to the admin panel of your WordPress website and go to “Plugins -> Add New”. 2. In the search field, type in “chaport” and press Enter on your keyboard. 3. Find the Chaport Live Chat plugin in the list of search results and click on “Install now”. 4. When the plugin is installed, activate it by clicking on the “Activate Plugin” link. 5. Click on “Settings” and configure the plugin (see below). ### Method #2. Uploading the chaport.zip archive via admin panel 1. Click on the “Download” button on this page to get a chaport.zip archive. 2. Go to the admin panel of your WordPress website and go to “Plugins -> Add New”. 3. Click on “Upload Plugin”. 4. Click on “Choose File” and select the chaport.zip archive. 5. Click on “Install Now”. 6. When the plugin is uploaded, activate it by clicking on the “Activate Plugin” link. 7. Click on “Settings” and configure the plugin (see below). ### Method #3. Manual installation 1. Click on the “Download” button on this page to get a chaport.zip archive. 2. Extract the archive into /wp-content/plugins/chaport directory. (It can be done over FTP, SSH, or web interface provided by your hosting provider). 3. Go to the Plugins section in the admin panel of your WordPress website. 4. Activate the plugin by clicking on the “Activate Plugin” link. 5. Click on “Settings” and configure the plugin (see below). ### Configuration ### Method #1. Using the app ID 1. Go to chaport.com and register your account. 2. Go to “Settings -> Installation Code” and click on “Copy App ID”. 3. In the plugin settings of your WordPress website, paste the copied app ID into the App ID field. 4. Click on “Save Settings”. 5. Open your website and make sure the chat icon is displayed in the lower right corner. ### Method #2. Using the installation code Choose this method if you are going to use [Chaport JavaScript API](https://docs.chaport.com/api/js/v1). 1. Go to chaport.com and register your account. 2. Go to “Settings -> Installation Code” and click on “Copy Installation Code”. 3. In the plugin settings of your WordPress website, paste the copied installation code into the Installation Code field. 4. Click on “Save Settings”. 5. Open your website and make sure the chat icon is displayed in the lower right corner. Done! 🎉 Chaport is successfully installed and configured. Chat with your customers via the [web-app](https://app.chaport.com/#/login) or download apps for: – [iOS](https://itunes.apple.com/app/chaport-messenger-for-websites/id1141834008)– [Android](https://play.google.com/store/apps/details?id=com.chaport.chaportmobile)– [Mac](https://www.chaport.com/downloads/1.2.7/Chaport.dmg) – [Windows](https://www.chaport.com/downloads/1.2.5/ChaportSetup.exe) ## FAQ ### Do you offer a free trial? Yes, after registering a Chaport account, you will get a free 14-day trial period. It means you can use all the live chat and chatbot features of the Unlimited plan free of charge. ### Are there any ads in the live chat on the Free version? No, Chaport is ad-free, even on the Free plan. ### How long can I use the live chat on the free plan? You can keep the Free plan forever. Chaport doesn’t impose any time limits. ### Can I use Chaport Live Chat on multiple websites? Yes, you can install the chat widget on multiple websites. You will receive all chats from your websites in the Chaport app. You will see the website from which you received the message in the Visitor Info section. ### I want to make a live chat available only on specific pages. Is it possible? Certainly. You can [show/hide the widget on specific pages](https://www.chaport.com/help/chat-widget/hide-the-chat-widget-on-specific-pages) via JavaScript API. To use API, you should configure the plugin as described in Method #2 from the [instruction](https://wordpress.org/plugins/chaport/#installation). ### I don’t want to display the live chat widget when my operators are offline. You can hide the chat widget when all operators are offline [using our API](https://www.chaport.com/help/chat-widget/hide-the-chat-widget-when-all-operators-are-offline). ### Can I reach out to my visitors if they go offline? If a visitor you already have a chat with is offline, you can still send them messages. Chaport will send email notifications to a visitor’s email address. ### How do I know about a new message in a live chat if I’m offline? If a visitor sends a message when you or your operators are offline, Chaport will send you an email notification to the email address provided in “Settings General”. ### What should I do if I don’t want to receive live chats? If you don’t want to receive chats, you can switch your status to “Offline”. If you want to remain available for the ongoing chats but without receiving new chats, you can switch your status to “Invisible”. ### How do I know that a visitor has read my message in a live chat? In Chaport, you can see the message statuses. If you see one check mark, it means the message has been sent. If two check marks are displayed, it indicates that the message has been read. ### Can I see visitors’ actions using the live chat? Yes, you certainly can. Chaport allows you to see the pages your visitors are browsing on your website and the messages they are typing. ### Is it possible to use canned responses in a live chat? Yes. In Chaport, it is possible to add saved replies – template answers to common visitors’ questions. ### Can I invite my customers to the live chat by sending a direct link? Yes, you can send a [direct chat link](https://www.chaport.com/help/chat-widget/direct-chat-link) to your customers. ### Can I block unwanted visitors in a live chat? Yes. Chaport includes a Ban option that lets you block messages from unwanted visitors. ### Is it possible to search for the previous chats? Yes, you can search for the previous chats by: – Visitor name – Visitor email – Visitor phone number – Notes – Message text ### Is Chaport Live Chat GDPR-compliant? Yes, Chaport provides all the features to make your use of live chat and chatbots compliant with GDPR. ## Reviews ![](https://secure.gravatar.com/avatar/66dde0284dbe9990480eccd4779682ac227c4e12cedeaaa074260f895e5a1adc? s=60&d=retro&r=g) ### 󠀁[chaport waste your time](https://wordpress.org/support/topic/chaport-waste-your-time/)󠁿 [wprocketdev](https://profiles.wordpress.org/wprocketdev/) setiembre 16, 2024 30 days after chaport integration (countless hours spent on software interaction and customization) the software removes all critical features and puts it behind a paywall. You need to update to pro or you’ll not be able to manage your clients. chaport SUCK! and is DISHONEST – never use with WordPress. chaport software is nothing special. Twak talk is better option for WordPress and has all chaport pro features for free. ![](https://secure.gravatar.com/avatar/2fdaf2c59c5a77eced5a96a422039d69c3e731cb50b8810aff7a9a39dd8f8250? s=60&d=retro&r=g) ### 󠀁[The best Chat](https://wordpress.org/support/topic/the-best-chat-2/)󠁿 [antim12](https://profiles.wordpress.org/antim12/) mayo 12, 2024 Sleek and speedy design, ideal for both business and personal websites. ![](https://secure.gravatar.com/avatar/429e17b12d68a8049a577a010bb73ee5490fb5d8083491b632c099287996b542? s=60&d=retro&r=g) ### 󠀁[Works Well!](https://wordpress.org/support/topic/works-well-2516/)󠁿 [audiofoundry](https://profiles.wordpress.org/audiofoundry/) abril 23, 2022 A neat live chat app that works well even in the free plan. The developers provided quick and high quality support when I misconfigured the app too. ![](https://secure.gravatar.com/avatar/22a88959c22ef9fd894097cda75f9bd81b93571a388252c0e05c9cd7e86947ea? s=60&d=retro&r=g) ### 󠀁[The best Chat](https://wordpress.org/support/topic/the-best-chat/)󠁿 [israelrodriguescamelo](https://profiles.wordpress.org/israelrodriguescamelo/) marzo 30, 2018 clean and fast designer, perfect for business websites and personal websites [ Read all 5 reviews ](https://wordpress.org/support/plugin/chaport/reviews/) ## Contributors & Developers “Chaport — Live Chat & Chatbots” is open source software. The following people have contributed to this plugin. Contributors * [ Chaport Live Chat ](https://profiles.wordpress.org/chaport/) * [ Andrey Tselischev ](https://profiles.wordpress.org/vorteq/) “Chaport — Live Chat & Chatbots” has been translated into 1 locale. Thank you to [the translators](https://translate.wordpress.org/projects/wp-plugins/chaport/contributors) for their contributions. [Translate “Chaport — Live Chat & Chatbots” into your language.](https://translate.wordpress.org/projects/wp-plugins/chaport) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/chaport/), check out the [SVN repository](https://plugins.svn.wordpress.org/chaport/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/chaport/) by [RSS](https://plugins.trac.wordpress.org/log/chaport/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.1.9 * Plugin tested with WordPress 6.9 ## Meta * Version **1.1.9** * Last updated **4 meses ago** * Active installations **2.000+** * WordPress version ** 2.8 or higher ** * Tested up to **6.9.4** * PHP version ** 5.2 or higher ** * Languages * [English (US)](https://wordpress.org/plugins/chaport/) y [Kurdish (Sorani)](https://ku.wordpress.org/plugins/chaport/). * [Translate into your language](https://translate.wordpress.org/projects/wp-plugins/chaport) * Tags * [chat plugin](https://arg.wordpress.org/plugins/tags/chat-plugin/)[chat widget](https://arg.wordpress.org/plugins/tags/chat-widget/) [chatbot](https://arg.wordpress.org/plugins/tags/chatbot/)[free live chat](https://arg.wordpress.org/plugins/tags/free-live-chat/) [live chat widget](https://arg.wordpress.org/plugins/tags/live-chat-widget/) * [Advanced View](https://arg.wordpress.org/plugins/chaport/advanced/) ## Ratings 4 out of 5 stars. * [ 3 5-star reviews ](https://wordpress.org/support/plugin/chaport/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/chaport/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/chaport/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/chaport/reviews/?filter=2) * [ 1 1-star review ](https://wordpress.org/support/plugin/chaport/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/chaport/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/chaport/reviews/) ## Contributors * [ Chaport Live Chat ](https://profiles.wordpress.org/chaport/) * [ Andrey Tselischev ](https://profiles.wordpress.org/vorteq/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/chaport/)