StudioMeta – AI Receptionist and WooCommerce Assistant

Description

StudioMeta turns your WordPress site into a 24/7 AI receptionist — a real-time AI voice agent and AI chat widget that answers visitors by voice or text, books real appointments on your calendar, and, on a WooCommerce store, answers “where is my order?” and product questions from your own live data. It only hands off to a human when it should.

Unlike a scripted chatbot, StudioMeta reads your own site content, docs and pages to build its knowledge base automatically — so it answers from what you’ve actually published, not a canned script.

Every install includes a free trial — no signup, no credit card required. Click “Start Free Trial” in the admin panel to activate 30 voice minutes and 100 chat messages before deciding on a paid plan.

Why an AI voice agent, not just another chat widget?

• Answers by real-time voice, not just text — most WordPress chatbot plugins only type back; your visitors can actually talk to this one, like a phone call, right in the browser
• Books real appointments — checks your working hours and books open calendar slots on the spot, no calendar tool or webhook required
• Trained on your own content — point it at your site, docs or PDFs and it builds a knowledge base in one click
• No API key to manage — the AI runs on our hosted infrastructure, so there’s nothing to sign up for or configure outside this plugin
• No coding required — install, click Start Free Trial, and the widget is live
• Try before you buy — 30 voice minutes and 100 chat messages, no credit card

Key features

• AI voice agent — visitors talk to your AI agent, the agent talks back (real-time, streaming) — like a phone call to your front desk
• AI live chat — the same agent in a classic chat widget, for visitors who prefer typing
• Appointment booking — checks your working hours and books real calendar slots during the conversation
• Google Calendar sync — connect in one click, no API key; busy times stay off what visitors are offered
• Multi-language — English, Persian (فارسی), Arabic, French, Spanish, and more, auto-detected per visitor
• Knowledge base import — auto-crawl your site to train the agent on your content
• Customizable widget — color, position (bottom-left/right), style (FAB or pill), six ready themes
• Gutenberg block — drag a “Voice AI Widget” block into any page or post to place the widget inline, no shortcode needed
• Suggested questions — chips that prompt visitors with common questions
• Agent customization — name, voice, response style, system prompt, timezone
• WooCommerce store assistant — answers order and product questions from your own store: order status for guest checkouts as well as account holders, live prices, stock, specifications, and a one-click link that fills the cart and opens checkout
• CRM integration — connect your own HubSpot account and every call and chat logs as a contact with notes
• Custom tools & automation — connect your agent to any automation platform (n8n, Make, Zapier) via a webhook you provide
• Usage dashboard — see voice minutes used, sessions, and remaining quota
• Smart fallback — when one quota is exhausted, the other stays available

Built for

• Healthcare & dental clinics — books appointments, screens intake questions
• Real estate agencies — qualifies leads, schedules showings
• Law firms — takes after-hours intake through the site
• Restaurants — handles reservations and hours questions
• Automotive shops — books service slots, answers inventory questions
• Salons & spas — fills last-minute cancellations
• Ecommerce stores — answers “where is my order” and product questions straight from WooCommerce
• Any small business that doesn’t want to miss another website inquiry

How the trial works

1. Activate the plugin, then click Start Free Trial in the admin panel
2. Use 30 voice minutes and 100 chat messages on real visitor conversations
3. When the voice quota is exhausted, the chat widget keeps working (and vice versa)
4. When both are exhausted, the widget shows an upgrade button linking to our pricing page

Upgrading to a paid plan

If you want unlimited or higher quotas, visit studiometa.io/pricing. After purchase, your widget reactivates automatically within 5 minutes — no need to copy and paste a license key.

External services

This plugin connects to external services provided by StudioMeta to function. This is required because the plugin is an interface to a hosted AI assistant. The following services are used:

1. StudioMeta Voice AI API (api2.studiometa.io)

What it does: Hosts the AI agent. Handles license validation, quota tracking, knowledge base storage, agent configuration, voice/chat session orchestration, and dashboard analytics.

When it is contacted:

• On plugin activation: to issue a free trial license (sends site URL, admin email, business name, site fingerprint, WordPress version, plugin version, language preference)
• When you save settings or agent configuration: to sync your changes to the hosted agent
• When you click “Import KB from Website”: to crawl your public pages and build a knowledge base
• When you click “Optimize with AI”: to improve your system prompt
• When the admin Dashboard loads: to fetch usage statistics
• Every 5 minutes (cached): to check current quota status (decides whether the widget shows voice, chat, both, or an upgrade button)
• When a visitor uses the voice or chat widget: a WebSocket connection is opened to wss://api2.studiometa.io/voice to stream audio and messages

Data sent: site URL, admin email, business name, business phone number (only if you enter one), your custom agent configuration (name, voice, system prompt, knowledge base text, suggested questions, custom tools), and during sessions: visitor audio and chat messages.

What is kept, and for how long: voice conversations are recorded and stored on our servers so that you can play them back under Voice AI → Voice Summary; those recordings are deleted automatically 30 days after the call. A written transcript of each conversation (both what the visitor said and what the agent replied) is stored alongside it and is deleted automatically 90 days after the call. The short AI summary of a call is kept after that, so the Voice Summary screen still shows what older sessions were about once the word-for-word text is gone; summaries are removed when your account is deleted, or sooner on request. Because visitors are recorded, you should say so on your site — some jurisdictions require everyone in a conversation to be told before recording begins.

If you enable the WooCommerce Store Assistant: when a visitor asks about a product or an order during a conversation, the agent requests that record from your own site and the answer passes through api2.studiometa.io so it can be spoken or written back. That means the product details, or the status, items and total of the order the visitor asked about, are sent for the duration of that reply. Nothing is copied to us in advance: your catalog and orders are read live from your site at the moment of the question, and only the record asked about is involved. The feature is off until you turn it on under Voice AI → Integrations.

Data NOT sent: WordPress user passwords, post content (unless you explicitly import it via “Import KB”), visitor IP addresses, visitor names or accounts.

• Service homepage: https://studiometa.io
• Terms of Service: https://studiometa.io/terms/
• Privacy Policy: https://studiometa.io/privacy-policy-2/

2. StudioMeta Workflow Webhooks (n8n.studiometa.io)

What it does: Sends transactional emails (welcome email on activation, license key email after purchase, usage alerts at 80% and 100%, monthly usage report).

When it is contacted:

• Once on plugin activation: to trigger the welcome email
• When usage thresholds are crossed (server-side): to trigger usage alert emails

Data sent: admin email, site URL, business name, current plan, usage percentages.

• Service homepage: https://studiometa.io
• Terms of Service: https://studiometa.io/terms/
• Privacy Policy: https://studiometa.io/privacy-policy-2/

3. HubSpot (api.hubapi.com) — optional, only if you connect it

What it does: Syncs leads captured by the voice/chat widget (name, email, phone, notes) into your own HubSpot CRM as contacts.

When it is contacted: Only if you explicitly connect HubSpot under Voice AI → Integrations by entering your own HubSpot Private App Token. If you never connect it, the plugin never contacts HubSpot.

• When you click “Connect”: one test request to api.hubapi.com to verify your token
• When the widget captures a lead: the lead’s name, email, phone, and notes are sent to api.hubapi.com to create/update a contact in your HubSpot account

Data sent: your HubSpot Private App Token (stored in your WordPress database, sent only to HubSpot), and captured lead fields (name, email, phone, notes).

• Service homepage: https://www.hubspot.com
• Terms of Service: https://legal.hubspot.com/terms-of-service
• Privacy Policy: https://legal.hubspot.com/privacy-policy

4. Google Gemini Live (indirectly, via api2.studiometa.io)

The AI capabilities are powered by Google’s Gemini Live API. The plugin does not contact Google directly — all requests go through api2.studiometa.io, which forwards them to Google. You do not need a Google account or API key.

• Google Gemini Terms: https://ai.google.dev/terms
• Google Privacy Policy: https://policies.google.com/privacy

5. OpenAI Realtime (indirectly, via api2.studiometa.io)

On the Premium and Enterprise plans, voice conversations are powered by OpenAI’s Realtime API instead. The plugin does not contact OpenAI directly — all requests go through api2.studiometa.io, which forwards them to OpenAI. You do not need an OpenAI account or API key. Plans other than Premium and Enterprise do not use this service.

Data sent: the visitor’s microphone audio and typed messages during a voice conversation, plus your configured agent name, greeting, system prompt and knowledge base.

• OpenAI Terms of Use: https://openai.com/policies/terms-of-use
• OpenAI Privacy Policy: https://openai.com/policies/privacy-policy

6. Google Calendar (calendar.googleapis.com) — optional, only if you connect it

What it does: Lets the AI agent book real appointments during a conversation. Reads busy times from your connected Google Calendar so the agent never offers a slot you’re already booked, and creates a calendar event when a visitor books.

When it is contacted: Only if you explicitly connect Google Calendar under Voice AI → Appointments by clicking “Connect Google Calendar” and signing in through Google’s own consent screen. If you never connect it, the plugin never contacts Google Calendar, and appointment booking still works from the working hours you set — it simply won’t check your calendar for conflicts.

• When you connect: a one-time OAuth sign-in with Google, requesting only free/busy visibility and the ability to create/edit events it creates — never your full calendar or any other Google data
• When a visitor asks about availability: your calendar’s busy times are checked (cached briefly) to avoid offering a taken slot
• When a visitor books: an event is created on your calendar with the appointment details

Data sent: an encrypted access credential (stored on StudioMeta’s servers, never in your WordPress database), and appointment details (visitor name, email, and time) when creating a calendar event.

Data NOT sent: the content of your other calendar events, contacts, or any other Google account data.

You can disconnect at any time from Voice AI → Appointments, or by revoking access directly from your Google Account permissions page.

• Google Calendar Terms: https://developers.google.com/terms
• Google Privacy Policy: https://policies.google.com/privacy

7. Twilio (api.twilio.com) — optional, only if you connect it

What it does: Lets real phone calls to a phone number you own be answered by your AI agent, using your own Twilio account. You keep your own Twilio account, buy your own number, and pay Twilio directly for call minutes and number rental — StudioMeta does not resell or bill you for Twilio usage. Talk time on answered calls counts against the same monthly voice minutes as the website widget.

When it is contacted: Only if you explicitly connect a Twilio account under Voice AI → Integrations by entering your Twilio Account SID, Auth Token, and phone number. If you never connect it, the plugin never contacts Twilio.

• When you connect: your Account SID and Auth Token are verified once against Twilio to confirm they are valid before being saved
• When someone calls your connected number: Twilio sends the call to StudioMeta’s servers, and the caller’s audio and the agent’s replies are streamed for the duration of the call

Data sent: your Twilio Account SID and Auth Token (stored encrypted on StudioMeta’s servers, never in your WordPress database), the phone number you connected, and during calls: the caller’s audio. Phone calls are recorded, stored and transcribed on our servers exactly as widget calls are, with the same 30-day retention for the audio.

Data NOT sent: your Twilio billing details, SMS messages, call recordings held in your Twilio account, or any other data from your Twilio account.

You can disconnect at any time from Voice AI → Integrations, or by removing the webhook from your number in the Twilio Console.

• Twilio Terms of Service: https://www.twilio.com/legal/tos
• Twilio Privacy Policy: https://www.twilio.com/legal/privacy

How to opt out

If you do not want the plugin to contact these services, simply deactivate and uninstall the plugin. The plugin cannot function without the hosted services because the AI assistant runs on our infrastructure (similar to how an Akismet plugin needs the Akismet service, or a Mailchimp plugin needs Mailchimp).

Third-Party Assets

Vazirmatn v33.003 by Saber Rastikerdar, used for Persian and Arabic text.
Licensed under the SIL Open Font License 1.1 (see assets/fonts/OFL.txt) and
distributed unmodified. Only the Non-Latin subset is bundled, and it is served
from this plugin folder — no font CDN is contacted, so no visitor or
administrator IP address is sent to a third party.
Source: https://github.com/rastikerdar/vazirmatn

Source Code

The full source code of this plugin, including the unminified version of widget.js and all build tools, is publicly available on GitHub:

https://github.com/Pejvak2001/studiometa-voice-ai